Service Center

Fast Lanes for Passport and ID-card applications

The Fast Lanes are temporarily established service counters exclusively for passport and ID-card applications (no express or temporary documents, no name changes). Please note that we can only process your request if you meet the requirements.

Fast Lane Edisonallee
Fast Lane Yorckstraße

Information on locations and opening hours (in German)

You can book an appointment online or on the phone: (0331) 289-4444.

Book a Fast Lane Appointment

Service Center Yorckstraße

Here you can book appointments for all services that require a personal visit to the Service Center. For passport and ID-card applications, we recommend using the Fast Lane appointment booking (see box above).

Information on locations and opening hours in German (Download)

Appointments for Yorckstraße

Außenstelle des Bürgerservicecenters in der Wilhelmgalerie

Service Center Wilhelmgalerie (without appointment)

At the Wilhelmgalerie, you can apply for citizen services without an appointment. You will receive a Smart Waiting Ticket on-site. A limited number of tickets are available each day.

Please note: Some services cannot be processed at the walk-in counters.

Further information

Collection of passports, ID-cards and permits

You can book an appointment here to collect passports, ID-cards or resident parking permits. Alternatively, you could use the other collection options: the Document pickup station or our bicycle couriers.

Appointments for document collection

Additional offers of the Service center

The Service Center offers you various additional services:

the Speed Capture Terminal for digital biometric passport photos at Yorckstraße (Download)
the 24/7 Document pickup station at Hegelallee (Download)
the personal document delivery service by bicycle courier (Download)
the Smart-Waiting-Ticket-System for the counters without appointment at Wilhelmgalerie
more than 50 Online-Services, to conveniently apply for at home.