Citizen's Service Bureau

Our Bürgerservice citizen's service bureau has a lot to offer for Potsdamers. Please make use of it!

Bürgerservice in der Stadtverwaltung Potsdam
Landeshauptstadt Potsdam
Stadtverwaltung
Friedrich-Ebert-Straße 79-81
14461 Potsdam
Telephone: +49 (0)331 - 289 - 11 11
Fax: +49 (0)331 - 289 - 38 14

Business hours:
Mondays 10am - 6pm
Tuesdays - Thursdays 8am - 6pm
Fridays 8am - 2pm
Saturdays 8am - 12pm

Access for handicapped:
The lift can be reached via the main driveway at the side entrance to the main building in the Friedrich-Ebert-Straße 79/81.

The following are obtainable here:
Provisional identity documents and passports
Identity documents for children
Information on data filed in the registration office
Residence and registration certificates
Wage tax substitute cards, supplementary wage tax cards
Vehicle registration substitute documents
Fishery permit extensions

And here is where you can:
Register your place of residence in Potsdam or give notification that you're moving or changing address
Change business registration addresses
Register new businesses
Change the address and name data in vehicle registration documents (only when the move is within Potsdam)
Change the data of a vehicle which is registered in Potsdam
Make provisional/final de-registration for vehicles and make declarations regarding their whereabouts
Put your name down on lists for petitions for referendums/local citizens' initiatives
Have deeds and other official documents notarised
Submit military service forms

You can make applications here for:
Issuance of identity documents and/or passports
Fishing and hunting permits
Inspection of records
Use of the city's and administration's archives
Information on data registered in the central business files
Issuance of certificates of conduct
Blocking enquiries on personal data filed in the record office

You may obtain the application forms here for:
Housing benefits
Residence permits
Student's loans and foreman's loans
Invitations of guests from abroad

Foreigners may apply here for:
Establishment of German nationality
Approval and renewal of residence permits in Potsdam
Permission for leaving the zone of temporary residence (for asylum seekers)

Services which are offered here:
Citizen's telephone and mailboxes as well as personal acceptance of complaints and suggestions
Making appointments with specialists within the city administration
Examination of telephone books and books of first-names
Information on genealogical institutes
Information regarding jurisdictions and access to offices of the city administration
Details regarding the business hours of other authorities and institutions
Issuing of forms, information materials and leaflets
Information regarding public transport time tables
Notice boards with public announcements
Inspection of the Potsdam city map
Information centre for material from the federal, state and city governments and other authorities and public institutions
Examination of rules and procedures and scale of fees for the Potsdam city administration
Public telephone and photocopy machines